Please note that Another Chapter Counselling is not a Crisis Support service.
Although your Counsellor may be able to fit you into their schedule urgently, you may need to access other supports in the meantime.
Website Link: 211.ca
211 is Canada’s primary source of information for government and community-based, non-clinical health and social services. The
free and confidential service can be accessed 24 hours a day, in more than 150 languages, by phone, chat, text, and web. 211
helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one.
211 is available by phone, chat, website, and text in different regions – dial 2-1-1 to connect to community services.
You Can Trust 211
211 aspires to connect people with the appropriate information and services, enhance
Canada’s social infrastructure, and enable people to fully engage in their communities.
You do not have to give your name or personal details to ask for information.
United Way Centraide Canada and the 211 National Service Provider Network pride themselves in serving communities
across Canada and upholding the highest ethical standards in our interactions and accuracy in our listings.
What do 211 users have to say?
In provinces where customer satisfaction surveys were conducted:
*Information Directly from 211.ca Website*
Phone Numbers: 250.212.8533 and 250.868.9994
Hours: 7 days/week, 11:30am - 9:00pm (including statutory holidays)
- Team of mental health professionals; generally consists of a nurse and a social worker
- Provides mental health assessments, risk assessments, and resource navigation
- Depending on level of risk (where there is no immediate physical risk or danger), the team can assist via phone or in-home visits
- Does not provide ongoing case management- brief services and referrals to community supports/resource navigation only
(***where there is immediate physical risk and/or danger, Emergency Services such as 9.1.1, should always be called***)
*Information directly from https://kelowna.cioc.ca/record/KNA1283 Website*
Help is available! We are here to listen, here to help – 24 hours a day, 7 days a week.
If you or someone you know is having thoughts of suicide, call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre.
Language Service: Both of the 310-6789 and 1-800-SUICIDE phone lines are available in over 140 languages using a language service. Let us know which language you require, and we will try and provide an interpreter.
Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311
Sunshine Coast/Sea to Sky: 1-866-661-3311
Seniors Distress Line: 604-872-1234
Online Chat Service for Youth: www.YouthInBC.com (Noon to 1am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)
*Information Directly from https://crisiscentre.bc.ca/get-help/ Website*
Another Chapter Counselling is located on the traditional and unceded territory of the Okanagan syilx people. We recognize, honour and respect the presence of Indigenous people, past, present and future.
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